Effective Date: 01 April 2025
Thank you for subscribing to VikrayaPro, a product of Ecoridze Global Enterprises LLP. We strive to provide high-quality SaaS solutions and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds are processed.
VikrayaPro offers services on a subscription model. Once a subscription is activated, it is deemed to be in use.
All payments made for subscriptions, renewals, and upgrades are non-refundable. This includes:
Monthly or yearly subscription fees
Setup or onboarding charges
Add-on service fees
Please make sure to review your selected plan and features carefully before making a payment.
A refund may only be considered under the following circumstances:
Duplicate Payment: If you have been charged more than once for the same service unintentionally.
Technical Failure: If the service was not accessible due to a proven technical fault on our end and could not be resolved within 7 working days of reporting.
Non-Activation: If you paid but your subscription was not activated and services were not rendered.
Refunds under the above exceptions will be processed after review and approval by our team. Supporting documents or screenshots may be requested.
To initiate a refund request, please contact our support team within 7 days of the payment date by providing:
Your name
Email address
Order/Transaction ID
Reason for the refund
Contact us at:
📧 Email: mail@ecoridze.com
📞 Phone: +91 75694 33184
Approved refunds will be processed within 7–10 business days. The amount will be credited to the original payment method used during the transaction.
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
For any questions regarding this Refund Policy or to request a refund, please contact:
Ecoridze Global Enterprises LLP
📍 20-23-5, Kondavari Street, Chinaravuru, Tenali, Andhra Pradesh - 522201
📧 mail@ecoridze.com
📞 +91 75694 33184